Returns and Cancellation

Core concepts

• Online buyers may have a right to cancel within 14 days after receiving goods unless an exception applies.
• Custom or personalised goods may be exempt from change-of-mind cancellation once legally applicable.
• Faulty, not-as-described or unfit goods must be handled under statutory rights.
• Private seller purchases must be labelled clearly if supported.
• Return address and process must be clear before checkout.